company logo
Telemedicine
Member Portal

HEALTHCARE WITH A MODERN TOUCH

Our telehealth solutions make it easy for people to access best-in-class care whenever and wherever, while driving down overall healthcare costs.

Download the RECURO App

Doctor visits are easier and more convenient with the RECURO App.
Be prepared. Download today.

 

Recuro Health

Basic Plan

A Complete Package

of Virtual Benefits

This ShowBenefits® package offers virtual

  • health solutions including:
  • Telehealth
  • Unlimited Counseling
  • Advocacy
  • Doctor Chat
  • Medical Bill Negotiation
  • Physician Locator
  • Lifestyle Savings

Telehealth

24/7 Access, $0 Copay

Unlimited access to a national network of licensed doctors, with a $0 Copay, who can diagnose and prescribe in real-time. Plus access to physician locator services.

Unlimited Counseling

Telephonic & Office

Licensed clinical professionals help employees address depression, anxiety, relationship concerns, substance abuse problems, stress, grief and more.

Advocacy

Health Navigation Services

Help members coordinate care among physicians and medical institutions, plus medical bill negotiation and second opinion services are available.
Unlock
24/7 Access

Medical Bill Negotiation

Anytime a member or employee has a medical bill over $400 not covered by their insurance, our skilled negotiation team will work with all providers to get a discount.

Telehealth

Unlimited access to a national network of licensed doctors with a $0 Copay, who can diagnose and prescribe in real-time.

Doctor Chat

Unlimited messaging with 14 different specialists including: Dentists, Dietitians, Fitness trainers, Pediatricians, Pharmacists, & many more.

Physician Locator

Help Members identify in-network physicians, hospitals, dentists, and other healthcare providers for the member’s needed services.

Advocacy

Help members coordinate care among physicians and medical institutions. With healthcare navigation tools available to redirect claims and lower out-of-pocket costs.

Unlimited Counseling

Licensed clinical professionals help employees address depression, anxiety, relationship concerns, substance abuse problems, stress, grief and more.

Lifestyle Savings

A FREE discount card for savings on: Disney©, Universal Studios©, Movie Tickets, Gym Savings, Online Fitness, Car Rental Discounts, discounted medical services, and more.

Better Care for Everyone

RECURO’s industry-leading HIPAA and PHI-compliant, cloud-based platform helps consumers, health plans, health systems and self-insured employers obtain better, faster care that’s more convenient than visiting a doctor’s office and far more cost-effective than going to the ER or Urgent Care for routine ailments.

Get Started

FAQs

What is RECURO?
With RECURO, you can access a doctor from your home, office, or on the go- 24/7/365. Our Board Certified doctors can visit with you either by phone or secure video to help treat any non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe medication, and send prescriptions to your pharmacy of choice.*
Is RECURO appropriate for every medical condition?
No. RECURO is designed to handle non-emergency medical issues. You should not use RECURO if you are experiencing a medical emergency. In case of a medical life threatening emergency, you should dial 911 immediately. While RECURO is not intended to replace your primary care doctor, a virtual doctor’s appointment can sometimes substitute a doctor’s office, urgent care, or an emergency room visit.
What are the most common conditions you treat?
Our doctors are trained to treat a wide range of conditions through both RECURO and Breakthrough, RECURO’s behavioral health therapy service.

Medical Conditions:

  • Acne
  • Allergies
  • Constipation
  • Cough
  • Diarrhea
  • Ear problems
  • Fever
  • Flu
  • Headache
  • Insect bites
  • Nausea / vomiting
  • Pink eye
  • Rash
  • Respiratory problems
  • Sore throats
  • Urinary problems / UTI
  • Vaginitis
  • and more

Behavioral Health Concerns

  • Addictions
  • Bipolar disorders
  • Child and adolescent issues
  • Depression
  • Eating disorders
  • Gay/lesbian/bisexual/transgender issues
  • Grief and loss
  • Life changes
  • Men’s issues
  • Panic disorders
  • Parenting issues
  • Postpartum depression
  • Relationship and marriage issues
  • Stress
  • Trauma and PTSD
  • Women’s issues
How do I sign up for RECURO or activate my RECURO account?

You can easily sign up or activate your account by using one of the following methods:

 

  1. Go online and visit:  member.recurohealth.com
  2. Call our toll free number: 1-855-673-2876
  3. Download our Mobile App, available on the iTunes store and Google Play.
When can I start using my RECURO service?
You can start using RECURO immediately after you sign up and activate your account. Sign up and activation are totally free. If you are required to pay, you will only be asked for your credit card information when you visit with a doctor. Once you have an RECURO account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice. Want to go one step further? Be sure to fill out your medical history profile to better prepare your RECURO doctor for your appointment.
When is RECURO available?
RECURO is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use RECURO anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.
Where is RECURO available?
RECURO is available anywhere in the United States**. Our network of Board Certified doctors will be provided to you based on the state you are located. We make sure that each doctor is fully licensed to practice medicine in your state.
How much does it cost to use RECURO?

Getting started is totally free. If you’re receiving RECURO through your employer then use is FREE with unlimited access for you and your family members.

Can RECURO be accessed on mobile devices?
Yes, RECURO can be accessed on most mobile devices with an Internet connection. Our RECURO Mobile App is available for download in the iTunes Store and the Google Play Store.
Who are the RECURO doctors?
All RECURO doctors are U.S. Board Certified and able to treat a wide range of patients and conditions. Following each consultation, our members are given a survey to evaluate their doctor and appointment. The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Selected doctor consultations are also reviewed by our internal medical board.
Can a provider prescribe medication as part of an RECURO visit?

Yes, if the RECURO doctor believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of your choice.* As soon your consultation is over, your prescription will be sent electronically to a pharmacy of your choosing. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our doctors to sign and fax. All prescriptions are fully compliant and include all required information.

Is RECURO safe and private?
Confidentiality is a respected part of RECURO’s Code of Ethics. We take your privacy very seriously. Laws are also in place to protect your privacy. The HIPAA Privacy Rule is designed to be a minimum level of protection. Some states have even stricter laws in place to protect your personal health information. RECURO can share your information with your PCP in accordance with applicable state and federal laws.
What system requirements do I need for RECURO videoconferencing?
To use video conferencing you need:

 

  • Windows®7, Vista, or XP
  • A Mac running OSX 10.6 (Snow Leopard) or superior.
  • Highspeed internet connection
  • A webcam with at least 1.3 megapixels
  • Microphone (most webcams already have microphone built in)

After you set up an account, you will be able to use a simple online simulation to test your configuration and check if you are ready for a virtual consultation.

I have a question that isn’t listed here. Can you help me?

Don’t see your question? Don’t worry. Just call us at 1-855-673-2875. We have highly trained health service specialists standing by to take your call, 24/7/365.

Terms & Conditons

By accessing, using, or registering with the Recuro Health services, mobile applications, web portals, website and any other website or online service or technology including technology that provides access to telemedicine services that Recuro operates and that links to these Terms (collectively the “Application”), you agree that you have read and understood, and, as a condition to your use of the Application, you agree to be bound by, these terms of use. You do not have permission to use the Application if you do not agree to these terms of use.

Please review these Terms carefully before using the Application or Healthcare Services . We may change these Terms or modify any features of the Application or the at any time.  The most current version of the Terms can be viewed by clicking on the “Terms of Use” link posted through the Application.  You accept the Terms by using the Application or the Services, and you accept any changes to the Terms by continuing to use the Application or Healthcare Services  after we post the changes.

The Application is intended to facilitate the provision of services to registered users. Recuro Health is the operator of this Application and does not provide healthcare services. Recuro’s digital health tools do not provide medical diagnosis, advice, or treatment. You should discuss with your physician before making any medical decisions, including starting, stopping or modifying any medication or other treatment or care plan.

Services facilitated through the Application can range from health risk assessments, to diagnostic and genomic testing, to visits with healthcare providers, to prescription of medication by healthcare providers, to other healthcare tracking and navigation tools. The Application enables Healthcare Providers to offer an online telehealth service that, when clinically appropriate, allows patients to obtain a limited range of health care from participating Healthcare Providers. Based on the information you provide and the clinical judgement of the Healthcare Provider, a Healthcare Provider will provide a diagnosis and a treatment plan for you.

If you register to receive health care services from Healthcare Providers through the Application, we will rely on you to provide accurate and complete information throughout the consultation, clinical interview and the registration process, in order to ensure you receive appropriate care.